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JSP Tickets extension has automated helpdesk tickets concerning audits, managers and clients. Besides, it also offers features like ticket percentage pie chart, complete analysis of the ticket, category graph every month. You can avail of two plans one for 30 days and the other one is for 365 days. It is pretty affordable so if you are willing to spend money on a helpdesk and support extension then you must consider it as an option. 7. Quick Support – Paid Download Quick Support Next on the list of best Joomla helpdesk and support tickets extension.
Quick Support that stays true to its name. Quick Support is a good extension to integrate support within the existing Joomla infrastructure. It is a feature-rich support system based on the Joomla framework. The extension perfectly integrates with the existing Joomla Digital Marketing Service site and allows the admin to easily manage tickets. The extension provides a great user interface for the team to work on. Main Highlights: Beautiful and clean interface 100% responsive layout Instant notification on new ticket Users can easily attach files.
Easily handle tickets based on priorities Specify any number of categories for the support ticket 8 extra fields like name, phone number, reason, postal address or any detail that you want to know from the customers When to Choose Quick Support? If you are paying additional money for an external support system then you don’t have to. External support can be very expensive and it will slowly eat up your budget. With Quick Sup[port you get an amazing set of features like set categories, multiple users.
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